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> Inside the most powerful home service bot in the world

The Motherboard

A whole home service business runs inside it, already connected.

Agent Nonstop · Reporting for DutyWorking every lead, every job

Today

Inside: nine jobs, one memory, millions of parts, already connected. In a CRM, the lead follow-up alone is 57 steps.

> agent_nonstop · live

Agent Nonstop

For Summit Heating & Air

  1. A new lead is coming in…

Tasks I completed

    Things I need help with

    Not everything should be AI. These take a person, and each one makes me smarter.

    0 of 10 done

    1. Answer what it couldn’tAs they come

      I was asked: “Do you work on tankless water heaters?”

      • Why you: Only you know if you go to Pflugerville, or do financing.
      • Helps me: Answer once and I never ask again: the next customer gets the answer on the spot.

    2. Call back anyone who asks for youSame hour

      Jordan M. wants a full roof replacement and asked for the owner.

      • Why you: Someone who asks for the owner wants a real voice.
      • Helps me: I tell you the moment they ask, and keep them warm till you call.

    3. Call anyone who’s upsetSame day

      The Ortega house replied: “Tech was late, never called.”

      • Why you: An upset customer wants the owner, not a text.
      • Helps me: When a reply comes back upset, I stop, don’t answer for you, and tell you.

    4. Ask for the review at the jobEvery job

      Finished today: the Patel water heater, the Brooks tune-up.

      • Why you: A handshake and “would you mind?” lands better than any text.
      • Helps me: I send the link that evening, while they still remember you asked.

    5. Keep your calendar honestWeekly

      Friday afternoon is still open. Is your crew in?

      • Why you: Only you know a crew is out or a job will run long.
      • Helps me: I book only times you can really keep: no reschedule calls.

    6. Walk the big jobs yourselfBig jobs

      Estimate visit Thursday: whole-home repipe, the Nguyen family.

      • Why you: A $15,000 job is won in the driveway, not in a text.
      • Helps me: I book the visit and follow up on the estimate after.

    7. Tell it what’s newWhen it changes

      Fall tune-up special ends Sunday.

      • Why you: Prices, a new service, this month’s special: that’s your call.
      • Helps me: Everything I say stays true, and your specials go out on their own.

    8. Send it job photosAfter jobs

      Before and after: the Brooks attic insulation.

      • Why you: Only the crew on site can shoot the before and after.
      • Helps me: Real work in my follow-ups and review asks.

    9. Thank whoever sends you workEach referral

      The Morales family sent you two neighbors this month.

      • Why you: A call or a note from you keeps them sending more.
      • Helps me: I track who sent who and send their gift card.

    10. Coach it for ten minutesWeekly

      12 conversations this week. Two are flagged for a look.

      • Why you: You know how your business sounds.
      • Helps me: Read a few of my conversations, flag anything off, and I learn.
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